Customer Support & BPOFull-timeTirana, Albania
Customer Support Agent (Italian Speaking)
We're hiring Italian-speaking customer support agents to join our BPO team. You'll handle customer inquiries for leading European brands across multiple channels.
€700 – €1,000 /month
Responsibilities
- Handle inbound customer calls, emails, and live chat in Italian and English
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions in CRM systems (Zendesk, Salesforce)
- Escalate complex issues to senior support or technical teams
- Meet daily and weekly KPIs for response time and resolution rate
- Participate in product training sessions to stay up-to-date
Requirements
- 1Fluent in Italian (native or C1 level) and English (B2+)
- 2Previous customer service experience (1+ years preferred)
- 3Excellent communication and problem-solving skills
- 4Comfortable with CRM tools and ticketing systems
- 5Ability to work in shifts (including some weekends)
- 6Positive attitude and team-oriented mindset
Nice to Have
- •Experience with Zendesk, Freshdesk, or Intercom
- •German or French language skills
- •Technical support background
Interested in this role?
Send your CV and a brief cover letter to our HR team.
What We Offer
- Competitive salary + performance bonuses
- Paid training and onboarding program
- Career growth opportunities into team lead roles
- Modern office with great facilities
- 22+ vacation days, sick leave, health insurance
- Team events and social activities
Job Details
- Department
- Customer Support & BPO
- Location
- Tirana, Albania
- Type
- Full-time
- Salary
- €700 – €1,000 /month